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D.4: Method kit for quantifying the process potential of digital health tools

Context and goals

Contact: Prof. Dr Alfred Angerer (ZHAW)

Although digital health applications promise great gains in effectiveness and efficiency for the healthcare system, measurable proof is often difficult due to a lack of data. heyPatient also faces this challenge. Its "mobile Health as a Service" app connects patients and service providers along the various treatment pathways. The digital solution serves as an exchange and structuring platform. Appointments can be coordinated and documents exchanged. So far, however, heyPatient has not been able to substantiate its promises with concrete figures and thus quantify them. This previously unresolved question in the field of digital health solutions is to be answered as part of this sub-project "Methodological toolbox for quantifying the process potential of digital health tools" using heyPatient as an example and generalised for other digital health tools.

Planned results

To this end, a standardisable, scalable set of methods for calculating benefits ("Quantificator") is being developed. The Quantificator should enable heyPatient (and other providers of digital health applications in the future) to evaluate their digital health solution and quantify the benefits for the various stakeholder groups (patients, employees, organisation, etc.). This method kit should consist of three components: a) the quick quantifier already shows in the acquisition discussions which impact area per CHF invested results from the app, b) the situation analyser evaluates the effective benefit resulting from the use of the app for the various stakeholder groups by means of pre/post measurement, c) the evaluation engine indicates how the effect of the intervention can be statistically correctly demonstrated.

Contribution to overall innovation

With the help of a scalable, customisable digital health method kit, a benefit-oriented, transparent decision-making basis is available, project decisions can be made on a more informed basis and the digital transformation in hospitals can be targeted by maximising the effectiveness of scarce resources.

Knowledge contributions from the project

No news available.

Partners

Success is based on a solid partnership, which is why a large number of partners are involved in the project, whose participation guarantees its overall success:

Winterthurer Institut für Gesundheitsökonomie (WIG)

The Winterthur Institute of Health Economics (WIG) at the ZHAW is a centre of excellence for economic and business management issues in the healthcare sector. With many years of experience in the field of digital health, it knows how to organise efficient processes in the healthcare sector. The institute specialises in the areas of hospital management, VBHC and change management, among others.

heyPatient AG

heyPatient is the only "mobile health as a service" solution to date that is both provider-integrated and patient-centred. The patient app integrated into the solution offers 16 languages and acts as a digital health companion in all phases of life, at any age, whether sick or healthy. The solution was developed from the outset with patients and numerous partners, including Baden Cantonal Hospital; it utilises the latest technologies and integrates seamlessly into the existing IT systems. This means that no additional system is required, processes are digitalised without the need for extensive training and simplified for everyone involved. The solution architecture is internationally scalable and can be flexibly adapted to other healthcare markets. Thanks to the integration into the Microsoft universe, heyPatient service providers automatically have access to other powerful tools that significantly increase the benefits of the solution. Thanks to the future-orientated, internationally scalable solution architecture and the functionality developed from the outset with healthcare insiders, doctors and patients, heyPatient will transform the Swiss healthcare system in a promising way.

Contact us

Prof Dr Alfred Angerer

Winterthur Institute of Health Economics
ZHAW School of Management and Law
8401 Winterthur

+41 (0)58 934 66 72

alfred.angerer@zhaw.ch

www.zhaw.ch/de/sml/institute-zentren/wig/